somecows

I just wanted to share with the world this little fact: Dollywood customer service totally kicks ass. This afternoon Tanya and I were planning our annual trip to the grand opening of Dollywood, and I wanted to make sure that Dolly was, as usual, scheduled to appear in the “Festival of Nations” parade. I checked out the Dollywood website and though the parade was mentioned, it didn’t say whether Dolly would be present. So I sent off an email to guest services. Says I:

hello
i am trying to get some information about the opening weekend of dollywood this year. what i want to know is, will dolly be appearing in the parade on friday the 6th of april? also, are there any special events i should know about that are occurring on saturday the 7th or sunday the 8th? thanks very much for your help.

And guess what - I got a response back in about 5 minutes. 5 minutes! Says they:

Dear Phoebe,
Thank you for your interest in Dollywood. Grand Opening 2001 is scheduled for April 7th and 8th. The Dolly Parade is scheduled for Friday, April 6th. Dolly is slated to be Grand Marshall. All available information is on our website at: http://www.dollywood.com/Highlights_GOpen.htm
Please let us know if we can help you with anything else. Our information phone number is 1(800)DOLLYWOOD or 1(800)365-5996 or you can access our web site at www.dollywood.com. We hope you can visit us in the Smoky Mountains and at Dollywood this season.
Sincerely,
Guest Services
The Dollywood Company

Sincerely! It was so amazing. Where else are you gonna find that kind of customer service in this day and age?

Tanya, in response to my happy astonishment, emailed: “well if you ran the dollywood web site, wouldn’t you be prompt? i mean, how many emails do you think they get? i bet the general dollywood attendee isn’t too web-savvy.” But then Tanya is a jaded, cynical biotch, so whatever.